Document and process management

Improve your customer's digital experience


Digitalization sets the infrastructure for new business models that support companies towards digital transformation. The first key step on this journey is to adjust business processes to the new digital reality. Once they are optimized, the processes can be digitized and managed.

Management of business processes aligned with business objectives and integrated into systems adds value to your business. With InDoc EDGE, your operations will be leaner, more agile, quicker and safer, and you will be able to rationalize tasks, automate processes, and encourage collaboration.



of improvements based on
the business model


and digitalization
of business processes


of key users through
the use of case studies


of new business processes
in practice


Switch your business processes to digital, enhance their transparency and operational efficiency, reduce exposure to business risks, and ensure compliance across your organization.

Designing improvements and planning implementation

Once we have learnt about your needs, expectations and the role of business processes in your operations, we can start to design improvements. We will organize workshops and interviews with the key stakeholders to analyze the processes in place and work with you to identify potential improvements in efficiency (maybe one of our standard business solutions based on platform InDoc EDGE would suit you). The design phase is followed by a definition of the actual functional requirements needed to achieve the set goals, as well as a detailed implementation plan.

Optimization, digitization and automation

In order for a company to be able to tap into the benefits of business digitalization, its processes have to be adjusted to the digital reality and any potentially new business models. An activity that might have been reasonable or only possible in the paper-based environment can be run differently when digital, thus it is more user-friendly and more business efficient. The emphasis is on connectivity with other information systems and services, which enables (partial) automation of implementation, thereby lowering the number of errors. Process digitization and automation is run on the InDoc EDGE platform.

Key user training

Experience shows that the most important step in achieving a successful implementation of change is timely communication, engagement and training of users. The presentation of the process changes in the context of business digitalization will be followed by training for InDoc EDGE users. Participants will learn about the methods and benefits of the platform through case studies and user stories, while key users will learn about complex tasks and system administration. Continuous knowledge sharing is a key area that deserves special attention in all process optimization and digitization projects.

Business process management

InDoc EDGE enables you to efficiently manage and adapt to the key business challenges. You will be able to manage simple routine tasks, e.g. invoice confirmation or mailroom management, and complex processes that involve several parties and normally use automated decision-making on the basis of set rules. With the help of business activity monitoring, you can detect deviations from the set goals and take measures to optimize the processes without undue delay.

Process management runs
on InDoc EDGE platform.
Want to know more?

Schedule a presentation

Cloud service

InDoc EDGE can be used
in Mikrocop's private cloud.


InDoc EDGE can be installed
in your data center.



We improve your efficiency
by optimizing and digitalizing
your key business processes.


We understand the business and
new business models that facilitate
your transformation to digital business.


Our competent and experienced team
provides best practices to support you
on your digital transformation journey.


We wanted to cut our process times and give our consultants more time to spend with their clients. The technology used enabled us to carry out the process via different channels and devices, which was met with clients’ approval. With the right partner, we have managed to successfully complete the digital transformation journey and are already seeing positive results both inside and outside the company.

Goran Djuratovič, Director of Investment Consulting and Marketing, Generali Investments


What are the key areas of digital transformation?

A survey conducted by the MIT Center for Digital Business and Capgemini Consulting states that digital transformation covers three key and closely interrelated areas:

  • Transforming customer experience: in-depth understanding of customers by making better use of the data available from transactional systems and analytics, revenue growth from content personalization technologies, and new and coordinated customer communication channels.
  • Transforming operational processes: process digitization, enabling workers to work anywhere and anytime, communicate more quickly and share knowledge, as well as performance management based on transparency and informed decision-making.
  • Transforming business models: digitally-modified businesses that can effectively connect organizational units, introducing new digital products that complement traditional products, and transforming to global operations on the wings of digital technologies.

What are the main obstacles to digital business transformation?

Digital business transformation requires a strategic roadmap and clearly defined goals on account of its complexity and the need to mobilize the workforce. The main obstacles observed include:

  • Insufficient commitment of the management team.
  • Unwillingness to accept change, rigidity as a component of corporate culture.
  • Slow response, unwillingness to experiment and test hypotheses.
  • Lack of employee competencies and digital skills.
  • Unconnected internal processes, fragmented information system.
  • Too many conflicting priorities, absence of a dedicated digital transformation team.
  • Failure to appoint a person responsible for digital business transformation.

Do processes affect the user experience, and how?

Most business processes are complex and often unpredictable, with many variables. When a company decides to digitize its processes, it should think carefully about the reasons for their underlying complexity since it may well be linked to certain limitations that are easily overcome in the digital world. However, it is important to bear in mind that apart from better efficiency, customer satisfaction is the key driver of successful process optimization.

Corporate rules and policies do not always support a positive user experience. In customer-focused processes, unexpected deviations in the process flow are common. Striking the right balance between technological automation and human interaction is therefore essential, and in order to be better equipped to deal with such unpredictable deviations, it might be worth reexamining the corporate strategy.

Do you want to
increase efficiency?

Contact us