The pandemic has fundamentally and permanently changed workplace conditions and working from home has gone from an occasional practice to everyday reality. Organizations around the globe were forced to move their employees to their home offices practically overnight. Digitalization quickly became a household term and some companies thought they would have it covered once they had purchased enough laptops and Zoom user licenses. Soon they realized that it was just the first step in a long journey and that the pandemic has created many more complex challenges.
The definition of anachronism is a person or thing that is placed in a time period or circumstances where it does not fit. Transfer of actions or rules from paper-based to digital operations, without considering the potential of digital, is an anachronism.
My career has been centred around health IT for 30 years. When I was starting out, ‘punched cards’ were still in use; in business processes, I had to cope with a wide spectrum of data transfer media and I learnt and grew, together with the users, from black/white DOS solutions to state-of-the-art applications, cross-system data exchange, cloud storage, and mobile apps.
Comprehensive understanding of the role of system metadata in business processes is particularly relevant if we are to ensure optimal provision of sufficient audit traceability of different document types and optimize the business processes within the organization.
Our advice to organizations that are undertaking digitization projects is to narrow down their software support requirements to a few key characteristics, with the choice of the digital platform carrying even more weight that designated applications.
The key that unlocks the full usability of metadata is appropriately managed metadata structure, which reflects the specific needs of the company and its clients.
Organizations that are very committed and strategic in their digital transformation are paving the way for new revenue streams they could not even imagine, let alone anticipate, a few years back.
In my first life, I was an IT guy. I developed and implemented ERP systems. Then I became a business analyst – a link between business functions and informatics. For the past 10 years, I have been researching business laws in the digital economy and studying their impacts on organizations and their customers. The "upgrade" is significant.
Optimization and digitization of business processes are cutting-edge tools employed by visionary companies committed to developing advanced and digitally enabled services to safely accompany their customers into the digital future.
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